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Contact Support

Need help? We’re here for you!

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Support Channels

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Email Support

Primary Support: contact@winstory.io For general inquiries, technical issues, or feedback.

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Response Times

  • General Inquiries: 24-48 hours
  • Technical Issues: 12-24 hours
  • Urgent Issues: Within 12 hours

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Before Contacting Support

To help us assist you faster, please include:
  1. Your Wallet Address: The address you’re using on Winstory
  2. Email Address: The professional email you used for authentication
  3. Issue Description: Clear description of the problem
  4. Screenshots: If applicable, include screenshots
  5. Steps to Reproduce: What you were doing when the issue occurred

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Common Issues

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Quick Solutions

Before contacting support, check these resources:

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Community Resources

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Discord

Join our Discord community for:
  • Real-time help from community members
  • Updates and announcements
  • Feature discussions
Discord: discord.gg/winstory

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GitHub

For technical issues, bug reports, or feature requests: GitHub: github.com/RxVince/Winstory.io

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Report a Bug

When reporting bugs, please include:
  1. Description: What happened vs. what you expected
  2. Steps to Reproduce: Detailed steps to recreate the issue
  3. Environment: Browser, wallet, network
  4. Screenshots/Logs: Visual evidence or console errors
  5. Wallet Address: For account-specific issues

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Feature Requests

Have an idea for improving Winstory? We’d love to hear it! Include:
  • Feature description
  • Use case
  • How it would benefit users

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Security Issues

For security vulnerabilities, please email security@winstory.io with:
  • Detailed description
  • Steps to reproduce
  • Potential impact
Do not report security issues publicly. Email security@winstory.io directly.

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Business Inquiries

For partnerships, enterprise solutions, or business questions: Business Email: business@winstory.io

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Social Media

Stay connected:
We’re here to help! Don’t hesitate to reach out if you need assistance.