> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winstory.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions to common problems on Winstory

# Troubleshooting

Common issues and their solutions.

## Wallet Connection Issues

### Wallet Won't Connect

**Symptoms**: Clicking "Connect Wallet" does nothing or shows an error.

**Solutions**:

1. **Check Browser Extension**
   * Ensure MetaMask/Coinbase Wallet is installed
   * Make sure the extension is enabled
   * Try refreshing the page

2. **Check Network**
   * Ensure you're connected to **Base Sepolia** network
   * Switch networks in your wallet if needed
   * Add Base Sepolia manually if missing

3. **Clear Browser Cache**
   * Clear cache and cookies
   * Try incognito/private mode
   * Disable browser extensions temporarily

4. **Try Different Browser**
   * Some browsers have compatibility issues
   * Chrome and Firefox work best

### "Wrong Network" Error

**Solution**:

1. Open your wallet
2. Switch to **Base Sepolia** network
3. If Base Sepolia isn't listed, add it manually:
   ```
   Network Name: Base Sepolia
   RPC URL: https://sepolia.base.org
   Chain ID: 84532
   Currency Symbol: ETH
   Block Explorer: https://sepolia.basescan.org
   ```

## Authentication Issues

### Email Not Received

**Symptoms**: Verification code email doesn't arrive.

**Solutions**:

1. **Check Spam Folder**: Emails sometimes go to spam
2. **Wait 1-2 Minutes**: Email delivery can be delayed
3. **Verify Email**: Double-check you entered the correct address
4. **Check Domain**: Ensure you're using a professional email (not Gmail, Yahoo, etc.)
5. **Resend Code**: Click "Resend Code" after 2 minutes

### "Invalid Email Domain" Error

**Cause**: You're using a personal email (Gmail, Yahoo, etc.)

**Solution**: Use a professional email address from your company or organization.

### Code Expired

**Solution**: Verification codes expire after 10 minutes. Click "Resend Code" to get a new one.

## Transaction Issues

### Transaction Failed

**Symptoms**: Transaction shows as failed or pending indefinitely.

**Solutions**:

1. **Check Gas**: Ensure you have enough ETH for gas fees
2. **Check Network**: Verify you're on Base Sepolia
3. **Increase Gas Limit**: Try again with higher gas limit
4. **Wait and Retry**: Sometimes network congestion causes delays

### "Insufficient Funds" Error

**Solution**:

* Get test ETH from [Base Sepolia Faucet](https://www.coinbase.com/faucets/base-ethereum-goerli-faucet)
* You need ETH for gas fees (typically \< \$0.01)

### Transaction Stuck

**Solution**:

1. Wait 5-10 minutes (network may be slow)
2. Check transaction on [BaseScan](https://sepolia.basescan.org)
3. If still stuck, try again with higher gas

## Campaign Issues

### Campaign Not Appearing

**Symptoms**: Created campaign doesn't show up.

**Solutions**:

1. **Check Moderation Status**: Campaigns must be approved first
2. **Wait 24-48 Hours**: Moderation takes time
3. **Check MyWin Dashboard**: View campaign status there
4. **Check Filters**: Ensure Explorer filters aren't hiding it

### Can't Submit Campaign

**Solutions**:

1. **Check Required Fields**: All required fields must be filled
2. **Check Wallet Connection**: Ensure wallet is connected
3. **Check Balance**: Ensure you have enough funds
4. **Refresh Page**: Sometimes a refresh helps

## Completion Issues

### Can't Upload Video

**Solutions**:

1. **Check File Size**: Videos should be under 100MB
2. **Check Format**: Supported formats: MP4, MOV, WebM
3. **Check Internet**: Ensure stable internet connection
4. **Try Different Browser**: Some browsers handle uploads better

### Completion Not Showing

**Solutions**:

1. **Check Moderation**: Completions must be approved
2. **Wait for Processing**: Video processing can take time
3. **Check MyWin Dashboard**: View your completions there

## Reward Issues

### Rewards Not Received

**Solutions**:

1. **Check Status**: Rewards are distributed after moderation
2. **Check Wallet**: Ensure you're using the correct wallet address
3. **Wait for Distribution**:
   * Standard: After approval
   * Premium: After campaign ends
   * Moderator: After campaign ends
4. **Check MyWin Dashboard**: View reward status

### Wrong Reward Amount

**Solution**: Contact support with:

* Campaign ID
* Your wallet address
* Expected vs. received amount

## Moderation Issues

### Can't Vote

**Solutions**:

1. **Check Stake**: Ensure you've staked enough WINC tokens
2. **Check Eligibility**: Some content requires specific criteria
3. **Refresh Page**: Sometimes a refresh helps

### Votes Not Counting

**Solutions**:

1. **Wait for Sync**: Votes may take time to sync
2. **Check Network**: Ensure stable connection
3. **Contact Support**: If issue persists

## Performance Issues

### Slow Loading

**Solutions**:

1. **Check Internet**: Ensure stable connection
2. **Clear Cache**: Clear browser cache and cookies
3. **Disable Extensions**: Some extensions slow down sites
4. **Try Different Browser**: Some browsers perform better

### Page Not Loading

**Solutions**:

1. **Refresh Page**: Simple refresh often fixes it
2. **Check URL**: Ensure you're on winstory.io
3. **Check Status**: Visit status page or social media for outages
4. **Try Incognito**: Rule out extension conflicts

## Browser-Specific Issues

### Chrome Issues

* Update Chrome to latest version
* Disable conflicting extensions
* Clear cache and cookies

### Firefox Issues

* Update Firefox to latest version
* Disable privacy extensions temporarily
* Check if MetaMask works in Firefox

### Safari Issues

* Safari has limited Web3 support
* Use Chrome or Firefox for best experience
* Or use Coinbase Wallet mobile app

## Still Having Issues?

If none of these solutions work:

1. **Check FAQ**: [FAQ](/support/faq)
2. **Contact Support**: [Contact Us](/support/contact)
3. **Discord**: Join our [Discord](https://discord.gg/winstory) for community help

## Reporting Issues

When reporting issues, include:

* **Description**: What happened
* **Steps to Reproduce**: How to recreate the issue
* **Expected Behavior**: What should have happened
* **Screenshots**: Visual evidence
* **Browser/Wallet**: Your setup details
* **Wallet Address**: For account-specific issues