> ## Documentation Index
> Fetch the complete documentation index at: https://docs.winstory.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help from the Winstory support team

# Contact Support

Need help? We're here for you!

## Support Channels

### Email Support

**Primary Support**: [contact@winstory.io](mailto:contact@winstory.io)

For general inquiries, technical issues, or feedback.

### Response Times

* **General Inquiries**: 24-48 hours
* **Technical Issues**: 12-24 hours
* **Urgent Issues**: Within 12 hours

## Before Contacting Support

To help us assist you faster, please include:

1. **Your Wallet Address**: The address you're using on Winstory
2. **Email Address**: The professional email you used for authentication
3. **Issue Description**: Clear description of the problem
4. **Screenshots**: If applicable, include screenshots
5. **Steps to Reproduce**: What you were doing when the issue occurred

## Common Issues

### Quick Solutions

Before contacting support, check these resources:

* [FAQ](/support/faq) - Answers to common questions
* [Troubleshooting Guide](/support/troubleshooting) - Solutions to common problems
* [Wallet Setup Guide](/getting-started/wallet-setup) - Wallet connection issues

## Community Resources

### Discord

Join our Discord community for:

* Real-time help from community members
* Updates and announcements
* Feature discussions

**Discord**: [discord.gg/winstory](https://discord.gg/winstory)

### GitHub

For technical issues, bug reports, or feature requests:

**GitHub**: [github.com/RxVince/Winstory.io](https://github.com/RxVince/Winstory.io)

## Report a Bug

When reporting bugs, please include:

1. **Description**: What happened vs. what you expected
2. **Steps to Reproduce**: Detailed steps to recreate the issue
3. **Environment**: Browser, wallet, network
4. **Screenshots/Logs**: Visual evidence or console errors
5. **Wallet Address**: For account-specific issues

## Feature Requests

Have an idea for improving Winstory? We'd love to hear it!

Include:

* Feature description
* Use case
* How it would benefit users

## Security Issues

For security vulnerabilities, please email **[security@winstory.io](mailto:security@winstory.io)** with:

* Detailed description
* Steps to reproduce
* Potential impact

<Warning>
  **Do not** report security issues publicly. Email [security@winstory.io](mailto:security@winstory.io) directly.
</Warning>

## Business Inquiries

For partnerships, enterprise solutions, or business questions:

**Business Email**: [business@winstory.io](mailto:business@winstory.io)

## Social Media

Stay connected:

* **Twitter/X**: [@winstory](https://x.com/winstory)
* **Website**: [winstory.io](https://winstory.io)
* **GitHub**: [github.com/RxVince/Winstory.io](https://github.com/RxVince/Winstory.io)

***

**We're here to help!** Don't hesitate to reach out if you need assistance.